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This store lacks knowledge or concept of customer service. I ordered a couch on Saturday and was told by the sales associate that the truck would deliver my product to the store on Tuesday. She guaranteed delivery and this was the ONLY reason that I purchased my couch...
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1.0
#1082295
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I have been a customer of Royal Furniture since 2003 , because I love their furniture, purchased a mattress from them February of 2017 . And for the past month or so something has been biting me . So i thought maybe I was allergic to what it was made of so I did a...
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2.8
Product
#1053546
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I visted this store on friday when i came through the doors i was greeted with good customer service by Randall. But i left to go seek better pricing for want i wanted. Went to Ashley and Rooms to Go. Almost made brought furniture at Rooms to go. But when i founded out...
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4.1
#1050923
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Royal Furniture - Delivery

Royal Furniture
#1113261
1.0
Details
Delivery is the worse experience of my life ive been since 1151am for my couch to be delivered this is real bs i will never buy fro. Royal furniture ever again
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Customer service
Royal Furniture - Simple Review #1489959603
1/1

Chest Drawer Review

Royal Furniture
#1022858
2.0
Details
2 pictures are missing from my review.
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Value for money

Short Review on November 30, 2016

Royal Furniture
#964134
1.0
Details
Very pissed with royal furniture...bought a sofa and ext.insurance.havent had it a year no one hardy ever sits on it.it has a tear in one of the pillows..talked to cust.service...they asked for pic... .sent pic,haven't heard from them in two weeks finally call back and were told that they could not repair the pillow..so what the *** were the extended ins.for? # im going to talk w/ a lawyer....
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Customer service
Delivery Service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Warranty

Short Review on November 17, 2016

Royal Furniture
#956965
1.0
Details
April wicks talked to people like they are dirt!!!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Bought and paid cash for a recliner on Tuesday. I didn't want to pay the delivery fee so was told I had to pick it up at the warehouse... should have been clue #1.... told them that I wouldn't pick it up from brooks road when I am at this location. Was told they could...
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1.6
#1040068
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Royal Furniture - Furniture Set Review
Royal Furniture delivered my sons bedroom set without the rail that holds the mattress and also delivered me a defected chest, I noticed it right away, they didn't think I would discover it, now Royal Furniture has been leading me on for 2 weeks, they say they are...
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1.8
#1022696
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These people are completely incompetent and really don't care. I ordered a small table, stated to be there in either Tuesday or Wednesday. Called Tuesday, not there and said they would take care of it. Figured I would just call Thursday and head over to pick it up. It...
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1.0
I didn't like
  • Sales person messed up
  • No one helped me
#1001573
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I bought a bedroom set from Royal in Brampton. The salesman words were so kind and promising.. Upon delivering the set, I found that the mattress was not the one promised, it was hard and uncomfortable I tried to return but was told I had to pay the returning cost for...
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#983748
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Sorry, lazy, unprofessional, unskilled, poorly trained, dishonest sales people and store managers. I made a purchase of a dining room suit on November 30, 2016. Delivery was scheduled for the following Saturday. I was contacted on the Thursday prior to scheduled...
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1.3
I didn't like
  • Customer service
#981543
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I purchased furniture on 11/23 from royal furniture. They told me my furniture would be delivered on 12-6, I contacted the store to advise them the walls had been damaged by the delivery guys and they assured me they would have it repaired on 12/9. I took time off from...
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Anonymous
Anonymous

My sentiments exactly. The total apathy from the staff was incomprehensible.

1.0
#977503
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I purchased a bedroom set 29 months ago on a royal furniture credit account. I have been paying $99 a month for 29 months. I called to see what my balance was and they said I still owe $349. Yes, did miss 2 payments 1 year ago but I made those payments up the next...
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offconsumerpissed
off***sumer***ed

Some late fee scam they have, huh? Charging late fees to people that pay their bill late? Who thought of that idea?!? Geesh!

2.5
I didn't like
  • Late fee scam
#965775
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