I purchased a sofa from this store and when I arrived to pick it up there were no legs for the sofa. I was told they had to order the legs when they also had to order the sofa. Didn't understand why sen the sofa without legs. Then I came back and purchased a bedroom...Read more
In the fall of 2013 I bought a Golden Zero Gravity electronic chair due to medical issues. So far the lower mechanism has had to be changed. Then one of the motors was leaking and had to be replaced. I then heard a creaking in the back of the chair. Upon inspection the...Read more
On 2 different occasions I purchased a set of Chester drawers for my kids. What I picked out in the store was not what I got. Next trip I purchased a set of bunk beds and again what I picked out in the store and payed cash for, was not what I got. I finally decided to...Read more
Royal Furniture Delivery Service Review
I purchased furniture at the Whitehaven location and was told it would be delivered on Saturday, so I removed everything out of my bedroom so it would be ready for Saturday, Saturday they tell me my paperwork was entered into the system only this morning(Saturday), when I had paid and did everything on Thursday!
Adjustable Base Review
We brought i comfort hybrid sertta applause ii mattress and adjustable base king size and base are bad they ha v e brought out 3 different base all bad quality . We paid lots for this set and is bad Don't buy anything from this company very bad. Royal Furniture Cordova TN Germantown parkway store...go elsewhere .....
Royal Furniture Shipping Service Review
Bought a couch set 2 weeks ago delevery date has been pushed back several days with us having no furniture in our den to sit. No one will help or cares to get this matter solved
Royal Furniture Furniture Set Review
I don't like royal furniture im about to return a bedroom suit for the second time..the furniture seems to the damaged items
1. Paid cash for a dinette set 2. Was told I had to pick it up at warehouse 3. Then was told by one of the delivery guys I could have dinette set sent to store. So requested to pick up at store. More convenient for me 4. Was told it would be in on Thursday. 5. No call...Read more
Royal furniture of Jackson, TN. We ordered furniture 2 and 1/2 weeks ago, they said it would be delivered on Feb. 27. Called on the 25th at 5 pm to tell us that they are having delivery problems and were not sure when they can deliver our furniture. They don't seem...Read more
I recently purchased some furniture from royal. I was given a delivery date for today and of course we was prepared.I got home and my family was still sitting on the floor i called the store and was told my order was hold due to couldn't contact all my references. So i...Read more
I recently purchased a brand new king size mattress from the Royal furniture in Hoover, Al. I've only had it a couple of month my mattress is sinking like the coils or something are bad.. The customer service is horrible I contacted the store to let them know about the...Read more
I bought sofa from Royal furniture in Trussvile Al they delivered it got broke bringing it in I was told I would get another one in a week it been almost a month still haven't received my sofa when you call they always have a different excuse it's a Ashley piece so...Read more
Very upset with Royal Furniture of Jackson TN..for one their sales employees were rude, uninformative, un professional..I went to store on Saturday to browse the store selections and found what I wanted..had a store credit and when I went to inquiry about it the sales...Read more
I purchased a table on line. Came damaged. Was delivered to front door and left. Box was damaged but I opened. I sent pictures of damage and they sent a second table. This time I as able to refuse the damaged box but Royal Furniture said I had to ship back original...Read more
I didn't like
- Customer service and quality
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