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I purchased a sofa from this store and when I arrived to pick it up there were no legs for the sofa. I was told they had to order the legs when they also had to order the sofa. Didn't understand why sen the sofa without legs. Then I came back and purchased a bedroom...
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3.1
I liked
  • Sales associate
I didn't like
  • Excuses on service and product
#892676
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In the fall of 2013 I bought a Golden Zero Gravity electronic chair due to medical issues. So far the lower mechanism has had to be changed. Then one of the motors was leaking and had to be replaced. I then heard a creaking in the back of the chair. Upon inspection the...
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Kemptville, Ontario
#834613
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On 2 different occasions I purchased a set of Chester drawers for my kids. What I picked out in the store was not what I got. Next trip I purchased a set of bunk beds and again what I picked out in the store and payed cash for, was not what I got. I finally decided to...
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1.5
Product
I didn't like
  • Buying experience
#833486
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Royal Furniture Delivery Service Review

Royal Furniture
#929214
I purchased furniture at the Whitehaven location and was told it would be delivered on Saturday, so I removed everything out of my bedroom so it would be ready for Saturday, Saturday they tell me my paperwork was entered into the system only this morning(Saturday), when I had paid and did everything on Thursday!
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Adjustable Base Review

Royal Furniture
#924907
We brought i comfort hybrid sertta applause ii mattress and adjustable base king size and base are bad they ha v e brought out 3 different base all bad quality . We paid lots for this set and is bad Don't buy anything from this company very bad. Royal Furniture Cordova TN Germantown parkway store...go elsewhere .....
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Royal Furniture Shipping Service Review

Royal Furniture
#916279
2.3
Details
Bought a couch set 2 weeks ago delevery date has been pushed back several days with us having no furniture in our den to sit. No one will help or cares to get this matter solved
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Royal Furniture Furniture Set Review

Royal Furniture
#856701
1.5
Details
I don't like royal furniture im about to return a bedroom suit for the second time..the furniture seems to the damaged items
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
1. Paid cash for a dinette set 2. Was told I had to pick it up at warehouse 3. Then was told by one of the delivery guys I could have dinette set sent to store. So requested to pick up at store. More convenient for me 4. Was told it would be in on Thursday. 5. No call...
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1.0
I didn't like
  • Being lied to about availability delivery
  • Buying experience
  • Customer service
#821289
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Royal furniture of Jackson, TN. We ordered furniture 2 and 1/2 weeks ago, they said it would be delivered on Feb. 27. Called on the 25th at 5 pm to tell us that they are having delivery problems and were not sure when they can deliver our furniture. They don't seem...
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1.0
I didn't like
  • Being lied to about availability delivery
#797820
Reply to reviews
I recently purchased some furniture from royal. I was given a delivery date for today and of course we was prepared.I got home and my family was still sitting on the floor i called the store and was told my order was hold due to couldn't contact all my references. So i...
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2.3
#791505
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I recently purchased a brand new king size mattress from the Royal furniture in Hoover, Al. I've only had it a couple of month my mattress is sinking like the coils or something are bad.. The customer service is horrible I contacted the store to let them know about the...
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1.0
#787920
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I bought sofa from Royal furniture in Trussvile Al they delivered it got broke bringing it in I was told I would get another one in a week it been almost a month still haven't received my sofa when you call they always have a different excuse it's a Ashley piece so...
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3.0
#761322
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Very upset with Royal Furniture of Jackson TN..for one their sales employees were rude, uninformative, un professional..I went to store on Saturday to browse the store selections and found what I wanted..had a store credit and when I went to inquiry about it the sales...
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Anonymous
Anonymous

I apologize for the way the situation was handled at our Jackson, TN location. Unfortunately, the credit you are referring to is the amount paid for an accidental warranty. ...

1.0
#746932
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I purchased a table on line. Came damaged. Was delivered to front door and left. Box was damaged but I opened. I sent pictures of damage and they sent a second table. This time I as able to refuse the damaged box but Royal Furniture said I had to ship back original...
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Anonymous
Anonymous

The company has worked to resolve this situation. When I contacted them they were willing to work and resolve this problem. Because of their response I would be willing to d...

Anonymous
Anonymous

Royal worked with me on this issue and it has been resolved to my satisfaction

I didn't like
  • Customer service and quality
#745788
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