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Royal Furniture - Horrible place to work

Lazy management. Office lady who has no filter with her mouth whatsoever.
3.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
#1169978
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Royal Furniture - Horrific

I bought a recliner, a sprinf broke. They came out to fix it because i purchased an extended warranty. They had to cut where the leather and vinyl met to replace it. Months pass, then where they cut began to peel in a very ugly manner. They refused to honor the warranty. MORAL OF THE STORY: DO NOT BUY THE EXTENDED WARRANTY
1.0
Details
Customer service
Reliability
Staff
Warranty
#1148543
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Had problems before delivery and was advised that their corporate office would not care if I complained nor would they care if I bought from them now or later. I filed the complaint anyway. Guess what this was the only honest thing the salesman actually said. I never...
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#1148443
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On Labor Day 2017 Store Sale, my husband and I came to our last store for the day to shop for Living room furniture. As with anyone, we had shopped and had been shopping for awhile. We walked into Royal Furniture, We were greeted at the door by Don "salesman" ask if he...
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Anonymous
Josh

I feel for you I really do. But I'm going to be honest, some of this is on you. The moment you saw them cramming the furniture improperly through the door YOU should have stop...

Anonymous
tmac

I'm very sorry that you had similar experience with them, although it doesn't surprise me to say the least. They should value their customers 100% as it is Us the consumer tha...

1.0
I didn't like
  • Buying experience
  • Warehouse
  • I do not like this company or the way they do business
#1127645
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I started out My First and hoping Last very Bad experience at the Royal Furniture Store Cool Springs, Brentwood, TN. The staff ( Specially Don) was helpful and friendly. But after the sale, EVERYTHING went south. In First Attempt of Delivery , King size Headboard was...
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#1123883
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Royal Furniture - Delivery

Delivery is the worse experience of my life ive been since 1151am for my couch to be delivered this is real bs i will never buy fro. Royal furniture ever again
1.0
Details
Customer service
#1113261
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This store lacks knowledge or concept of customer service. I ordered a couch on Saturday and was told by the sales associate that the truck would deliver my product to the store on Tuesday. She guaranteed delivery and this was the ONLY reason that I purchased my couch...
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1.0
#1082295
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I have been a customer of Royal Furniture since 2003 , because I love their furniture, purchased a mattress from them February of 2017 . And for the past month or so something has been biting me . So i thought maybe I was allergic to what it was made of so I did a...
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2.8
Product
#1053546
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I visted this store on friday when i came through the doors i was greeted with good customer service by Randall. But i left to go seek better pricing for want i wanted. Went to Ashley and Rooms to Go. Almost made brought furniture at Rooms to go. But when i founded out...
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4.1
#1050923
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Bought and paid cash for a recliner on Tuesday. I didn't want to pay the delivery fee so was told I had to pick it up at the warehouse... should have been clue #1.... told them that I wouldn't pick it up from brooks road when I am at this location. Was told they could...
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1.6
#1040068
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