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Sorry, lazy, unprofessional, unskilled, poorly trained, dishonest sales people and store managers. I made a purchase of a dining room suit on November 30, 2016. Delivery was scheduled for the following Saturday. I was contacted on the Thursday prior to scheduled...
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1.3
I didn't like
  • Customer service
#981543
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I purchased furniture on 11/23 from royal furniture. They told me my furniture would be delivered on 12-6, I contacted the store to advise them the walls had been damaged by the delivery guys and they assured me they would have it repaired on 12/9. I took time off from...
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Anonymous
Anonymous

My sentiments exactly. The total apathy from the staff was incomprehensible.

1.0
#977503
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I purchased a bedroom set 29 months ago on a royal furniture credit account. I have been paying $99 a month for 29 months. I called to see what my balance was and they said I still owe $349. Yes, did miss 2 payments 1 year ago but I made those payments up the next...
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offconsumerpissed
off***sumer***ed

Some late fee scam they have, huh? Charging late fees to people that pay their bill late? Who thought of that idea?!? Geesh!

2.5
I didn't like
  • Late fee scam
#965775
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Short Review on November 17, 2016

Royal Furniture
#956965
1.0
Details
April wicks talked to people like they are dirt!!!!!!!
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Royal Furniture Delivery Service Review

Royal Furniture
#929214
I purchased furniture at the Whitehaven location and was told it would be delivered on Saturday, so I removed everything out of my bedroom so it would be ready for Saturday, Saturday they tell me my paperwork was entered into the system only this morning(Saturday), when I had paid and did everything on Thursday!
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Adjustable Base Review

Royal Furniture
#924907
We brought i comfort hybrid sertta applause ii mattress and adjustable base king size and base are bad they ha v e brought out 3 different base all bad quality . We paid lots for this set and is bad Don't buy anything from this company very bad. Royal Furniture Cordova TN Germantown parkway store...go elsewhere .....
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Royal Furniture Shipping Service Review

Royal Furniture
#916279
2.3
Details
Bought a couch set 2 weeks ago delevery date has been pushed back several days with us having no furniture in our den to sit. No one will help or cares to get this matter solved
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Advertised vs Delivered
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Delivery Service
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I purchased a sofa from this store and when I arrived to pick it up there were no legs for the sofa. I was told they had to order the legs when they also had to order the sofa. Didn't understand why sen the sofa without legs. Then I came back and purchased a bedroom...
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3.1
I liked
  • Sales associate
I didn't like
  • Excuses on service and product
#892676
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In the fall of 2013 I bought a Golden Zero Gravity electronic chair due to medical issues. So far the lower mechanism has had to be changed. Then one of the motors was leaking and had to be replaced. I then heard a creaking in the back of the chair. Upon inspection the...
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Kemptville, Ontario
#834613
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On 2 different occasions I purchased a set of Chester drawers for my kids. What I picked out in the store was not what I got. Next trip I purchased a set of bunk beds and again what I picked out in the store and payed cash for, was not what I got. I finally decided to...
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1.5
Product
I didn't like
  • Buying experience
#833486
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1. Paid cash for a dinette set 2. Was told I had to pick it up at warehouse 3. Then was told by one of the delivery guys I could have dinette set sent to store. So requested to pick up at store. More convenient for me 4. Was told it would be in on Thursday. 5. No call...
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1.0
I didn't like
  • Buying experience
  • Customer service
  • Delivery system
#821289
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Royal furniture of Jackson, TN. We ordered furniture 2 and 1/2 weeks ago, they said it would be delivered on Feb. 27. Called on the 25th at 5 pm to tell us that they are having delivery problems and were not sure when they can deliver our furniture. They don't seem...
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1.0
I didn't like
  • Being lied to about availability delivery
#797820
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I recently purchased some furniture from royal. I was given a delivery date for today and of course we was prepared.I got home and my family was still sitting on the floor i called the store and was told my order was hold due to couldn't contact all my references. So i...
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2.3
#791505
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I recently purchased a brand new king size mattress from the Royal furniture in Hoover, Al. I've only had it a couple of month my mattress is sinking like the coils or something are bad.. The customer service is horrible I contacted the store to let them know about the...
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1.0
#787920
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