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Chest Drawer Review

Royal Furniture - Simple Review #1489959603
2 pictures are missing from my review.
2.0
Details
Value for money
#1022858
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Royal Furniture - Furniture Set Review
Royal Furniture delivered my sons bedroom set without the rail that holds the mattress and also delivered me a defected chest, I noticed it right away, they didn't think I would discover it, now Royal Furniture has been leading me on for 2 weeks, they say they are...
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1.8
#1022696
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These people are completely incompetent and really don't care. I ordered a small table, stated to be there in either Tuesday or Wednesday. Called Tuesday, not there and said they would take care of it. Figured I would just call Thursday and head over to pick it up. It...
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1.0
I didn't like
  • Sales person messed up
  • No one helped me
#1001573
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I bought a bedroom set from Royal in Brampton. The salesman words were so kind and promising.. Upon delivering the set, I found that the mattress was not the one promised, it was hard and uncomfortable I tried to return but was told I had to pay the returning cost for...
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#983748
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Sorry, lazy, unprofessional, unskilled, poorly trained, dishonest sales people and store managers. I made a purchase of a dining room suit on November 30, 2016. Delivery was scheduled for the following Saturday. I was contacted on the Thursday prior to scheduled...
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1.3
I didn't like
  • Customer service
#981543
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I purchased furniture on 11/23 from royal furniture. They told me my furniture would be delivered on 12-6, I contacted the store to advise them the walls had been damaged by the delivery guys and they assured me they would have it repaired on 12/9. I took time off from...
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Anonymous
Anonymous

My sentiments exactly. The total apathy from the staff was incomprehensible.

1.0
#977503
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I purchased a bedroom set 29 months ago on a royal furniture credit account. I have been paying $99 a month for 29 months. I called to see what my balance was and they said I still owe $349. Yes, did miss 2 payments 1 year ago but I made those payments up the next...
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offconsumerpissed
off***sumer***ed

Some late fee scam they have, huh? Charging late fees to people that pay their bill late? Who thought of that idea?!? Geesh!

2.5
I didn't like
  • Late fee scam
#965775
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Short Review on November 30, 2016

Very pissed with royal furniture...bought a sofa and ext.insurance.havent had it a year no one hardy ever sits on it.it has a tear in one of the pillows..talked to cust.service...they asked for pic... .sent pic,haven't heard from them in two weeks finally call back and were told that they could not repair the pillow..so what the *** were the extended ins.for? # im going to talk w/ a lawyer....
1.0
Details
Customer service
Delivery Service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Warranty
#964134
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Short Review on November 17, 2016

April wicks talked to people like they are dirt!!!!!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#956965
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Royal Furniture Delivery Service Review

I purchased furniture at the Whitehaven location and was told it would be delivered on Saturday, so I removed everything out of my bedroom so it would be ready for Saturday, Saturday they tell me my paperwork was entered into the system only this morning(Saturday), when I had paid and did everything on Thursday!
#929214
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