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Royal Furniture - Warranty not honored

I bought a living room set from them. The funiture began to peel on the leather. The claims department decided that they will not honor claim because its in multiple spots. Do not buy from the company. Terrible products
1.8
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Staff
Style and Design
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#1286526
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Royal Furniture - Horrible Experience

Damaged furniture, damaged my banister on my new home, missed delivery dates, hung up on several times while on hold forever. The Cool Springs location is the worst. I would not ever recommend or go back to this location. So far I’ve been dealing with them exchanging their couch which came damaged for a month. Taking time to be home for delivery dates that never come. Beyond frustrating.
#1270103
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I'm been Harrassed, by Royal furniture sale persons, everyda

My bill is payed up, They no need to call me, now Im *** they got one more time to call, then it a law suit
#1251171
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Royal Furniture - Parts

store closed . 6 hr time diff. will call again Fri am
#1222208
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I liked my brother in laws couch so much so I went out and bought it. The couch I had shipped to my house was a mess. The pillows were completely ripped and would not zip. The second one the brought was complete broken on the the left side of the wood inside fabric. I...
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1.9
Product
#1219020
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Royal Furniture - Wouldn't honor warranty after I was told didn't have it

Had problem with call them was told didn't have warranty .I called back found papers I did have warranty now I had multiple problems with funiture.They me number told me call claims said waited to long had to many damages to honor warranty
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1212047
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Royal Furniture - Pissed mad customer

This is a bad company to shop with! They customer service sucks, they don't know how to talk to they customer, an something need to be done about it! It is very horrible never seen no such thing, it's been going on for years, I will never buy anything else from this company never again?
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
#1210861
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Royal Furniture - Horrible place to work

Lazy management. Office lady who has no filter with her mouth whatsoever.
3.9
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Product or Service Quality
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Value for money
Warranty
#1169978
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Royal Furniture - Horrific

I bought a recliner, a sprinf broke. They came out to fix it because i purchased an extended warranty. They had to cut where the leather and vinyl met to replace it. Months pass, then where they cut began to peel in a very ugly manner. They refused to honor the warranty. MORAL OF THE STORY: DO NOT BUY THE EXTENDED WARRANTY
1.0
Details
Customer service
Reliability
Staff
Warranty
#1148543
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Had problems before delivery and was advised that their corporate office would not care if I complained nor would they care if I bought from them now or later. I filed the complaint anyway. Guess what this was the only honest thing the salesman actually said. I never...
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#1148443
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