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Had problems before delivery and was advised that their corporate office would not care if I complained nor would they care if I bought from them now or later. I filed the complaint anyway. Guess what this was the only honest thing the salesman actually said. I never...
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#1148443
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On Labor Day 2017 Store Sale, my husband and I came to our last store for the day to shop for Living room furniture. As with anyone, we had shopped and had been shopping for awhile. We walked into Royal Furniture, We were greeted at the door by Don "salesman" ask if he...
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Anonymous
tmac

I'm very sorry that you had similar experience with them, although it doesn't surprise me to say the least. They should value their customers 100% as it is Us the consumer tha...

chetansharma4u
chetansharma4u

I understand your situation as i am also frustrated with these guys and have had Time, Mentally and Monetary loss. I also made an uneducated decision to purchase furniture ...

1.0
I didn't like
  • I do not like this company or the way they do business
  • Warehouse
  • Buying experience
#1127645
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I started out My First and hoping Last very Bad experience at the Royal Furniture Store Cool Springs, Brentwood, TN. The staff ( Specially Don) was helpful and friendly. But after the sale, EVERYTHING went south. In First Attempt of Delivery , King size Headboard was...
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#1123883
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Royal Furniture - Horrific

Royal Furniture
#1148543
1.0
Details
I bought a recliner, a sprinf broke. They came out to fix it because i purchased an extended warranty. They had to cut where the leather and vinyl met to replace it. Months pass, then where they cut began to peel in a very ugly manner. They refused to honor the warranty. MORAL OF THE STORY: DO NOT BUY THE EXTENDED WARRANTY
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Customer service
Reliability
Staff
Warranty

Royal Furniture - Delivery

Royal Furniture
#1113261
1.0
Details
Delivery is the worse experience of my life ive been since 1151am for my couch to be delivered this is real bs i will never buy fro. Royal furniture ever again
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Customer service
Royal Furniture - Simple Review #1489959603
1/1

Chest Drawer Review

Royal Furniture
#1022858
2.0
Details
2 pictures are missing from my review.
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Value for money

Short Review on November 30, 2016

Royal Furniture
#964134
1.0
Details
Very pissed with royal furniture...bought a sofa and ext.insurance.havent had it a year no one hardy ever sits on it.it has a tear in one of the pillows..talked to cust.service...they asked for pic... .sent pic,haven't heard from them in two weeks finally call back and were told that they could not repair the pillow..so what the *** were the extended ins.for? # im going to talk w/ a lawyer....
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Customer service
Delivery Service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Warranty
This store lacks knowledge or concept of customer service. I ordered a couch on Saturday and was told by the sales associate that the truck would deliver my product to the store on Tuesday. She guaranteed delivery and this was the ONLY reason that I purchased my couch...
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1.0
#1082295
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I have been a customer of Royal Furniture since 2003 , because I love their furniture, purchased a mattress from them February of 2017 . And for the past month or so something has been biting me . So i thought maybe I was allergic to what it was made of so I did a...
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2.8
Product
#1053546
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I visted this store on friday when i came through the doors i was greeted with good customer service by Randall. But i left to go seek better pricing for want i wanted. Went to Ashley and Rooms to Go. Almost made brought furniture at Rooms to go. But when i founded out...
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4.1
#1050923
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Bought and paid cash for a recliner on Tuesday. I didn't want to pay the delivery fee so was told I had to pick it up at the warehouse... should have been clue #1.... told them that I wouldn't pick it up from brooks road when I am at this location. Was told they could...
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1.6
#1040068
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Royal Furniture - Furniture Set Review
Royal Furniture delivered my sons bedroom set without the rail that holds the mattress and also delivered me a defected chest, I noticed it right away, they didn't think I would discover it, now Royal Furniture has been leading me on for 2 weeks, they say they are...
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1.8
#1022696
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These people are completely incompetent and really don't care. I ordered a small table, stated to be there in either Tuesday or Wednesday. Called Tuesday, not there and said they would take care of it. Figured I would just call Thursday and head over to pick it up. It...
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1.0
I didn't like
  • No one helped me
  • Sales person messed up
#1001573
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Contact Royal Furniture

Mailing Address:
Royal Furniture
122 S Main St
Memphis, TN 38103-3621
Phone:
(901) 527-6407
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I bought a bedroom set from Royal in Brampton. The salesman words were so kind and promising.. Upon delivering the set, I found that the mattress was not the one promised, it was hard and uncomfortable I tried to return but was told I had to pay the returning cost for...
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#983748
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