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My husband and I purchase furniture in June for our new home we were moving into in July. They delivered a damaged desk to our home 4 times, and a damage living room chair three times, as well as a damaged filing cabinet mind you this has been going on 6 months now and...
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2.5
Vestavia Hills,Alabama
I liked
  • Salesperson
I didn't like
  • Buying experience
  • I do not like this company or the way they do business
#1395067
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Royal Furniture - I’ve Never!

I was going to purchase a table from this company, however they would never answer their phone, email didn’t work, and after reading these review, I’m glad they didn’t answer.
#1381097
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Royal Furniture - Taking my business elsewhere

Was looking at buying from them. Not after the reviews I've read!
#1364755
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Royal Furniture - Ridiculous

Horrible experience! No one informed me at the time of purchase that local delivery was a flat fee of $119.00. No one told me that you had to schedule delivery. Upon picking delivery up I was told they could not find my order.
#1329616
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Royal Furniture - *** poor service

I was misinformed by my salesman and royal still hasnt honored my sales contract even after bbb complaint.
#1318339
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Royal Furniture - Horrible experience
Royal Furniture - Horrible experience
Royal Furniture - Horrible experience
Royal Furniture - Horrible experience
This is a bad company to shop with! They customer service sucks, they don't know how to talk to they customer, an something need to be done about it! It is very horrible never seen no such thing, it's been going on for years, I will never buy anything else from this...
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1.1
Vestavia Hills,Alabama
#1314839
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Royal Furniture - Warranty not honored

I bought a living room set from them. The funiture began to peel on the leather. The claims department decided that they will not honor claim because its in multiple spots. Do not buy from the company. Terrible products
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1286526
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Royal Furniture - Horrible Experience

Damaged furniture, damaged my banister on my new home, missed delivery dates, hung up on several times while on hold forever. The Cool Springs location is the worst. I would not ever recommend or go back to this location. So far I’ve been dealing with them exchanging their couch which came damaged for a month. Taking time to be home for delivery dates that never come. Beyond frustrating.
#1270103
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I'm been Harrassed, by Royal furniture sale persons, everyda

My bill is payed up, They no need to call me, now Im *** they got one more time to call, then it a law suit
#1251171
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Royal Furniture - Parts

store closed . 6 hr time diff. will call again Fri am
#1222208
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