Had problems before delivery and was advised that their corporate office would not care if I complained nor would they care if I bought from them now or later. I filed the complaint anyway. Guess what this was the only honest thing the salesman actually said. I never...Read more
On Labor Day 2017 Store Sale, my husband and I came to our last store for the day to shop for Living room furniture. As with anyone, we had shopped and had been shopping for awhile. We walked into Royal Furniture, We were greeted at the door by Don "salesman" ask if he...Read more
I didn't like
- I do not like this company or the way they do business
- Buying experience
I started out My First and hoping Last very Bad experience at the Royal Furniture Store Cool Springs, Brentwood, TN. The staff ( Specially Don) was helpful and friendly. But after the sale, EVERYTHING went south. In First Attempt of Delivery , King size Headboard was...Read more
Royal Furniture - Horrific
I bought a recliner, a sprinf broke. They came out to fix it because i purchased an extended warranty. They had to cut where the leather and vinyl met to replace it. Months pass, then where they cut began to peel in a very ugly manner. They refused to honor the warranty. MORAL OF THE STORY: DO NOT BUY THE EXTENDED WARRANTY
Royal Furniture - Delivery
Delivery is the worse experience of my life ive been since 1151am for my couch to be delivered this is real bs i will never buy fro. Royal furniture ever again
Chest Drawer Review
2 pictures are missing from my review.
Short Review on November 30, 2016
Very pissed with royal furniture...bought a sofa and ext.insurance.havent had it a year no one hardy ever sits on it.it has a tear in one of the pillows..talked to cust.service...they asked for pic... .sent pic,haven't heard from them in two weeks finally call back and were told that they could not repair the pillow..so what the *** were the extended ins.for? # im going to talk w/ a lawyer....
This store lacks knowledge or concept of customer service. I ordered a couch on Saturday and was told by the sales associate that the truck would deliver my product to the store on Tuesday. She guaranteed delivery and this was the ONLY reason that I purchased my couch...Read more
I have been a customer of Royal Furniture since 2003 , because I love their furniture, purchased a mattress from them February of 2017 . And for the past month or so something has been biting me . So i thought maybe I was allergic to what it was made of so I did a...Read more
I visted this store on friday when i came through the doors i was greeted with good customer service by Randall. But i left to go seek better pricing for want i wanted. Went to Ashley and Rooms to Go. Almost made brought furniture at Rooms to go. But when i founded out...Read more
Bought and paid cash for a recliner on Tuesday. I didn't want to pay the delivery fee so was told I had to pick it up at the warehouse... should have been clue #1.... told them that I wouldn't pick it up from brooks road when I am at this location. Was told they could...Read more
Royal Furniture delivered my sons bedroom set without the rail that holds the mattress and also delivered me a defected chest, I noticed it right away, they didn't think I would discover it, now Royal Furniture has been leading me on for 2 weeks, they say they are...Read more
These people are completely incompetent and really don't care. I ordered a small table, stated to be there in either Tuesday or Wednesday. Called Tuesday, not there and said they would take care of it. Figured I would just call Thursday and head over to pick it up. It...Read more
I bought a bedroom set from Royal in Brampton. The salesman words were so kind and promising.. Upon delivering the set, I found that the mattress was not the one promised, it was hard and uncomfortable I tried to return but was told I had to pay the returning cost for...Read more
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