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I bought sofa from Royal furniture in Trussvile Al they delivered it got broke bringing it in I was told I would get another one in a week it been almost a month still haven't received my sofa when you call they always have a different excuse it's a Ashley piece so...
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3.0
#761322
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Very upset with Royal Furniture of Jackson TN..for one their sales employees were rude, uninformative, un professional..I went to store on Saturday to browse the store selections and found what I wanted..had a store credit and when I went to inquiry about it the sales...
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Anonymous
Anonymous

I apologize for the way the situation was handled at our Jackson, TN location. Unfortunately, the credit you are referring to is the amount paid for an accidental warranty. ...

1.0
#746932
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I purchased a table on line. Came damaged. Was delivered to front door and left. Box was damaged but I opened. I sent pictures of damage and they sent a second table. This time I as able to refuse the damaged box but Royal Furniture said I had to ship back original...
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Anonymous
Anonymous

The company has worked to resolve this situation. When I contacted them they were willing to work and resolve this problem. Because of their response I would be willing to d...

Anonymous
Anonymous

Royal worked with me on this issue and it has been resolved to my satisfaction

I didn't like
  • Customer service and quality
#745788
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Royal Furniture Furniture Set Review

Royal Furniture
#856701
1.5
Details
I don't like royal furniture im about to return a bedroom suit for the second time..the furniture seems to the damaged items
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
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Furniture Review

Royal Furniture
#721215
2.8
Details
I will never buy furniture from royal again ! My furniture scratched up and delivery Men were very rude and unprofessional!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Royal Furniture Staff Review

Royal Furniture
#693566
1.0
Details
HORRIBLE...No customer service at all! Salesman there are your typical lazy car salesman. They don't care if you purchase anything from them or not. Also, it will be the full asking price or else, leave. They will not return your phone call like they promise. This place SUCKS AND UNPROFESSIONAL!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
The system for checking on the delivery is retched at best. We called to make sure we could be finished with the delivery by four. The conversations we had with the delivery personnel were never relayed to the driver. The website information is totally ridiculous! The...
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3.0
I liked
  • Salesperson
  • Furniture
I didn't like
  • Customer service and delivery experience
#743611
Reply to reviews
Royal Furniture has the worst delivery satisfaction and customer service I have ever seen. I had a delivery scheduled for 11/12/15 between 4 - 7:30. I called two days before to reschedule due to an emergency. I was told if I reschedule my delivery it would be 100.00. I...
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I didn't like
  • Customer service and delivery experience
#733789
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Wasn't satisfied with the sales experience i had, but bought anyway. They wouldn't let me take furniture with me (floor display), said i had to come back. Came back on Monday - they said "oh we don't carry out on Monday"... the "Manager" started raising his voice and...
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1.0
I didn't like
  • Buying experience
  • Not solution oriented
  • Delivery system
#618423
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We bought a couch that we are still paying for, it cracked on the side in the middle, which is basically not repairable. You would think that Royal Furniture's representatives, Manager, person that sold it to me, somebody, district manager, anybody right?! Nope. They...
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1.0
I didn't like
  • Garbage
  • Trash
#590705
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Royal Furniture has poor customer service overall. Everything is a major hassle with them. They do not clearly explain policies and they are just not professional. I had my father go to pick up my couch today. We have been in contact with them since Monday. Not...
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Anonymous
Anonymous

typical

Anonymous
kim 187

They di not report your accounts on time to the credit bureau and they do not update your information when you pay dont *** with them

1.0
#588308
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Royal Furniture - Still Waiting On My Furniture
Royal Furniture - Still Waiting On My Furniture
My wife and I bought over $3000 worth of furniture from Royal in early November of 2014. Today is January 11, 2015, and we still haven't received everything. When we went to the store, we found what we were looking for. We were never approached by a salesperson - I had...
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2.4
Marion, Arkansas
I didn't like
  • Delivery system
  • Warehouse
#581063
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Purchased a new mattress 6-27-14 (valued at $1,524.97). Mattress came with a free TV that I told the sales rep several times that I did not need or want but said I had to take it. Mattress was nothing like what was tried in store. Mattress exchanged for another...
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Anonymous
jg

Trussville, Al, store. Today, I have waited on my mattress/box springs all day to be delivered. Finally at 4:00pm, I call the store and a salesman tells me, that they thoug...

1.0
#565428
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