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I bought a bedroom set from Royal in Brampton. The salesman words were so kind and promising.. Upon delivering the set, I found that the mattress was not the one promised, it was hard and uncomfortable I tried to return but was told I had to pay the returning cost for...
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#983748
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Sorry, lazy, unprofessional, unskilled, poorly trained, dishonest sales people and store managers. I made a purchase of a dining room suit on November 30, 2016. Delivery was scheduled for the following Saturday. I was contacted on the Thursday prior to scheduled...
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1.3
I didn't like
  • Customer service
#981543
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I purchased furniture on 11/23 from royal furniture. They told me my furniture would be delivered on 12-6, I contacted the store to advise them the walls had been damaged by the delivery guys and they assured me they would have it repaired on 12/9. I took time off from...
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Anonymous
Anonymous

My sentiments exactly. The total apathy from the staff was incomprehensible.

1.0
#977503
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I purchased a bedroom set 29 months ago on a royal furniture credit account. I have been paying $99 a month for 29 months. I called to see what my balance was and they said I still owe $349. Yes, did miss 2 payments 1 year ago but I made those payments up the next...
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offconsumerpissed
off***sumer***ed

Some late fee scam they have, huh? Charging late fees to people that pay their bill late? Who thought of that idea?!? Geesh!

2.5
I didn't like
  • Late fee scam
#965775
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Sofa Review

Very pissed with royal furniture...bought a sofa and ext.insurance.havent had it a year no one hardy ever sits on it.it has a tear in one of the pillows..talked to cust.service...they asked for pic... .sent pic,haven't heard from them in two weeks finally call back and were told that they could not repair the pillow..so what the *** were the extended ins.for? # im going to talk w/ a lawyer....
1.0
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Customer service
Delivery Service
Diversity of Products or Services
Product or Service Quality
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#964134
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Short Review on November 17, 2016

April wicks talked to people like they are dirt!!!!!!!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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#956965
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Royal Furniture Delivery Service Review

I purchased furniture at the Whitehaven location and was told it would be delivered on Saturday, so I removed everything out of my bedroom so it would be ready for Saturday, Saturday they tell me my paperwork was entered into the system only this morning(Saturday), when I had paid and did everything on Thursday!
#929214
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Adjustable Base Review

We brought i comfort hybrid sertta applause ii mattress and adjustable base king size and base are bad they ha v e brought out 3 different base all bad quality . We paid lots for this set and is bad Don't buy anything from this company very bad. Royal Furniture Cordova TN Germantown parkway store...go elsewhere .....
New South Memphis, Tennessee
#924907
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Royal Furniture Shipping Service Review

Bought a couch set 2 weeks ago delevery date has been pushed back several days with us having no furniture in our den to sit. No one will help or cares to get this matter solved
2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#916279
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I purchased a sofa from this store and when I arrived to pick it up there were no legs for the sofa. I was told they had to order the legs when they also had to order the sofa. Didn't understand why sen the sofa without legs. Then I came back and purchased a bedroom...
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3.1
I liked
  • Sales associate
I didn't like
  • Excuses on service and product
#892676
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